laptop virus removal

Today I am repairing an infected laptop for a customer. It had all sorts of windows popping up and finally it looked like it may never boot again.

So far I have pulled out 18 infections – serious ones too!

This laptop seems to have become infected via their email connection – though I can’t be 100% sure – they just want it fixed.

However I am suspicious – they have two email accounts

  1. one connected to their server which I built and maintain and
  2. one connected to a very large ISP.

There is one infected email in the inbox from the ISP email account. It’s one of those infections that pulls in tons of other infections. Hmm

However all their documents and photos are safely backed up – you know where – SafeOffSite – I use it for repair work.